Preface
PART A: SIX SIGMA: PAST, PRESENT AND FUTURE
1. Six Sigma: A Preamble
2. A Strategic Assessment of Six Sigma
3. Six Sigma SWOT
4. The Essence of Design for Six Sigma
5. Fortifying Six Sigma with OR/MS Tools
PART B: MEASURE PHASE,
6. Process Variations and Their Estimates
7. Fishbone Diagrams vs. Mind Maps
8. Current and Future Reality Trees
9. Computing Process Capability Indices for Nonnormal Data: A Review and Comparative Study
10. Process Capability Analysis for Non-Normal Data with MINITAB
PART C: ANALYZE PHASE
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